Mosaic Wellness is a health and wellness startup that runs digital health clinic platforms like Ourlittlejoys, Manmatters, and Bebodywise. They provide a range of services, including doctor consultations, personalised treatment and supplement deliveries.

Challenges

Mosaic Wellness was facing a number of challenges with its operations. First, they were switching their operational model to unlock the next stage of growth. This meant that they needed to be able to scale their operations quickly to meet the demand of their customers.

Second, a major issue that emerged was that the company was experiencing a high volume of incomplete consultations. In order to address this problem, the company implemented a series of measures to improve the completion rate of consultations.

Problem with the Existing System

Mosaic Wellness's existing system was not able to meet the challenges they were facing. The team tried experiencing with cron jobs and metabase alerts. Both these options were not user friendly, they came with a lot of dependencies on the tech team to setup and maintain with no accountability. This made it difficult for the operations team to track and manage their operations.

How Locale Solves the Problem

Locale is a monitoring and alerting platform for business operations teams. The platform helps teams save time and increase efficiency by automating tasks and sending notifications as and when problems occur. Locale solves the challenges that Mosaic Wellness was facing by providing the following benefits:

  • Proactive Alerts: Instead of discovering it hours or days later. Locale constantly monitors  data and flags the most important issue on the preferred channel to Mosaic Wellness.
  • Real-time updates: Locale provides real-time updates on all of the metrics that are important to Mosaic Wellness. This allows the operations team to track and manage their operations in real time.
  • Improved ownership: Locale enhances ownership and accountability by automatically notifying multiple users when an issue arises. This ensures that everyone is aware of the issue and that it is resolved promptly.
  • Auto resolve: Locale's auto-resolve feature has helped Mosaic Wellness quickly and efficiently address issues. This feature automatically resolves issues that are no longer relevant, freeing up time for the operations team to focus on more important pending tasks.

Impact Created

Locale has helped Mosaic Wellness improve their operations in several ways. Firstly, they reduced the number of missed appointments by 70% while serving 25% more customers than before. Secondly, they increased ownership and accountability within the operations team. This led to a rise in customer satisfaction scores and, eventually, the bottom line.

Conclusion

Locale has helped Mosaic Wellness improve its operations in a number of ways. By providing real-time updates and increasing ownership and accountability, Locale has helped Mosaic Wellness to reduce missed appointments and improve the overall efficiency of its operations.

Key Takeaways

  • Locale is a real-time operational intelligence platform that can help businesses track and manage their operations.
  • Locale can help businesses to improve their operations by providing real-time updates and increasing ownership and accountability.
  • The locale has helped Mosaic Wellness to reduce missed appointments and improve the overall efficiency of its operations.

How to get started

Excited to get started?  So are we!!! Alerts, workflows and incident management are all just a few clicks away with Locale. Here's how:

  • Integration takes 15 mins: Connect your data sources to configure your tables blazing fast.
  • Instrument alert rules in SQL: Start monitoring your business events so that you can act on time.
  • You're ready to roll: Manage your incidents. Resolve, escalate and take action.

If you are eager to know more about how Locale helps you set up Alerts, Book a call with one of our specialists to have all your questions answered today! Too good to be true? There is magic in the world, you just haven't seen it yet😌

Go check out our product for yourself and sign up now: https://go.locale.ai/signup